Your Vehicle Monitoring subscription begins on the exact day you redeem your first Vehicle History Report. 

No, your current monthly vehicle history report won’t be automatically updated to reflect the new status. 

The Vehicle History Report is a snapshot in time, reporting all the information available to us from our data sources at that time. Hence, the new information will be updated in your next monthly Vehicle History Report after the stolen status resolution. 

Our Vehicle Monitoring product provides comprehensive vehicle registration history and continuous monitoring. 

The subscription fee is non-refundable, even if the vehicle is sold during the subscription period. 

We do welcome you to purchase a new subscription on your new vehicle to continue to gain valuable insight and information. 

We understand that sometimes situations change, and you may no longer need the service. However, our subscription model operates on an annual basis, and refunds are non-negotiable once the purchase is made. This policy allows us to maintain the quality and integrity of our Vehicle Monitoring service. 

We strive to provide the best value by delivering consistent and reliable information regarding your vehicle. Your subscription gives you access to monthly alerts about important changes, like theft status and potential vehicle fraud, ensuring you stay informed and secure. 

If you have any further questions or need assistance, please don’t hesitate to visit our Support Centre and connect with a member of our Customer Experience Team. We're here to help in any way we can. 

If your VIN is flagged, CARFAX Canada has a dedicated team ready to assist you. Here's how we can help you:

• Detailed Investigation: Our dedicated team will dive deep into the flagged data to understand the specifics of why your VIN was flagged. We analyze various data points and cross-reference information from our reliable sources to ensure accuracy.
  
• Support and Assistance: We understand that dealing with a flagged VIN can be stressful. Our Customer Experience Team is here to support and assist you through next steps, ensuring you have the information and help you need to address the issue effectively.
  

Rest assured, our primary goal is to assist you in resolving any concerns related to your vehicle's status. If your VIN is flagged, please don't hesitate to reach out to our Support Centre to connect with a member of our Customer Experience Team. 

Vehicle Monitoring is not a preventative tool; however, it serves as an invaluable tool in the early detection of fraud or theft. 

By identifying these issues early on, Vehicle Monitoring allows you to take action to address the potential negative legal and financial consequences of fraud or theft. 

After purchasing the Vehicle Monitoring subscription, you will receive an email receipt containing a link to redeem your Vehicle History Report (VHR). Within 2–3 business days after your VHR has been redeemed, you will receive another email containing your first VIN Fraud Check and a link to access your VHR dashboard. Please note that the VHR does not include lien information or information from ICBC, British Columbia's public insurance provider. 

Additionally, you will receive a monthly email with a new VIN Fraud Check and a link to your VHR dashboard, which will include an updated VHR. Your subscription includes 12 months of emails and will not auto-renew. 

No, CARFAX Canada will not provide financial compensation if your vehicle is impacted by theft or fraud. While Vehicle Monitoring is great at detecting vehicle fraud, it's important to note that it is not a replacement for insurance or a guarantee against theft or fraud. 

Think of Vehicle Monitoring as a tool that helps spot suspicious activities early on. This can help you take action to limit bigger headaches down the road—like legal troubles and financial losses.