At this time, we only offer an annual subscription-based payment plan 

You can easily get started with the Vehicle Monitoring subscription right on our website! 

Just head over to the Vehicle Monitoring page and sign up today. It’s quick and simple. 

Have your Vehicle Identification Number (VIN) ready. You can find the VIN in one of these locations: under the hood (front of engine), driver’s side interior dash, front end of the frame, and driver’s side door pillar. 

When purchasing a Vehicle Monitoring subscription, the VHR does not include a lien check, ICBC check, or a History-Based Value. 

No, the subscription will not auto-renew after the first year. You will receive an email reminder before the end of your subscription to renew the service.

Within 2–3 business days after you have redeemed your first Vehicle History Report, you should receive an email that contains a VIN Fraud Check and your Vehicle History Report dashboard link. 

After that, you will receive an email with a new VIN Fraud Check and an updated report every 30 days. 

For example, if you redeemed your first VHR on April 20, 2025, you would receive the next monthly email on May 20, 2025. 

If you are not receiving your updates, please check your spam or junk folder. 

Rest assured, you’ll receive your Vehicle Monitoring email with the updated vehicle history report every 30 days throughout the length of your subscription, provided you have redeemed your initial Vehicle History Report (VHR). 

However, sometimes there might be a slight delay if we're waiting on a specific data source to respond. But don't worry—once the information is available, we’ll promptly send you the email with the Vehicle Monitoring information and the refreshed VHR. 

In the meantime, if you don't see the email in your inbox, we recommend checking your junk or spam folder just to make sure it didn’t end up there by mistake. We want to ensure you stay fully informed about any important updates to your vehicle's history. 

If you still have difficulties, feel free to reach out to us, and we’ll be happy to assist you! 

You can access your Vehicle History Report (VHR) via the VHR dashboard link provided in the monthly Vehicle Monitoring Update email. 

However, if you are yet to redeem your first Vehicle History Report, you can use the “Access Your Order Here” button in your Order Receipt Email. 

If your VIN Fraud Check suggests that your VIN has been associated with suspicious activity, please visit our Support Portal and submit a ticket so that we can start an investigation. 

Your Vehicle Monitoring update email will also contain directions on how to proceed. 

If you have any questions, don’t hesitate to visit our Support Centre to connect with a member of our Customer Experience Team. 

We’re here to help and ensure you have all the information you need 

You can stop the monthly Vehicle Monitoring emails by opening a ticket on our Support Centre and a member of our Customer Experience Team will be in touch to support you at any time.