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Recent Articles

Does Vehicle Monitoring prevent auto theft or fraud?

Vehicle Monitoring is not a preventative tool; however, it serves as an inva...

What do I receive after purchasing the Vehicle Monitoring subscription?

After purchasing the Vehicle Monitoring subscription, you will receive an em...

Does CARFAX Canada provide any kind of financial compensation if my vehicle is impacted by theft or fraud?

No, CARFAX Canada will not provide financial compensation if your vehicle is...

How can CARFAX Canada help if my VIN is flagged as a potential VIN Clone or reported stolen?

If your VIN is flagged, CARFAX Canada has a dedicated team ready to assist y...

Why can’t you refund me a portion of the subscription if I no longer need it?

We understand that sometimes situations change, and you may no longer need t...

Why can’t you refund me if I have sold the vehicle and no longer need the Vehicle Monitoring subscription?

Our Vehicle Monitoring product provides comprehensive vehicle registration h...

If my vehicle was previously stolen and now it's cleared with CPIC, will the Vehicle History Report I currently have automatically update?

No, your current monthly vehicle history report won’t be automatically updat...

When does my subscription start?

Your Vehicle Monitoring subscription begins on the exact day you redeem your...

What do I do if I no longer want to receive the monthly emails?

You can stop the monthly Vehicle Monitoring emails by opening a ticket on ou...

How do I contact the Customer Experience Team?

If you have any questions, don’t hesitate to visit our Support Centre to con...