If your VIN is flagged, CARFAX Canada has a dedicated team ready to assist you. Here's how we can help you:

• Detailed Investigation: Our dedicated team will dive deep into the flagged data to understand the specifics of why your VIN was flagged. We analyze various data points and cross-reference information from our reliable sources to ensure accuracy.
  
• Support and Assistance: We understand that dealing with a flagged VIN can be stressful. Our Customer Experience Team is here to support and assist you through next steps, ensuring you have the information and help you need to address the issue effectively.
  

Rest assured, our primary goal is to assist you in resolving any concerns related to your vehicle's status. If your VIN is flagged, please don't hesitate to reach out to our Support Centre to connect with a member of our Customer Experience Team. 

If a VIN is flagged, CARFAX Canada has a dedicated team ready to assist you. Here's how we can help you:

• Detailed Investigation: Our dedicated team will dive deep into the flagged data to investigate why the VIN was flagged. We can analyze various data points and cross- reference information from our reliable sources to ensure accuracy.

• Support and Assistance: We understand that dealing with a flagged VIN can be stressful. Our Customer Experience Team is here to support and assist you through the next steps, ensuring you have the information and help you need to address the issue effectively.

Rest assured, our primary goal is to assist you in making informed decisions, and resolving any concerns related to a vehicle's status. If a vehicle you own is flagged, please don't hesitate to reach out to our Support Centre to connect with a member of our Customer Experience Team. 

You can access your Vehicle History Report (VHR) via the VHR dashboard link provided in the monthly Vehicle Monitoring Update email. 

However, if you are yet to redeem your first Vehicle History Report, you can use the “Access Your Order Here” button in your Order Receipt Email. 

You can easily get started with the Vehicle Monitoring subscription right on our website! 

Just head over to the Vehicle Monitoring page and sign up today. It’s quick and simple. 

Have your Vehicle Identification Number (VIN) ready. You can find the VIN in one of these locations: under the hood (front of engine), driver’s side interior dash, front end of the frame, and driver’s side door pillar. 

You can easily purchase VIN Fraud Check on our website! You can start at our VIN Fraud Check page and follow the steps to purchase, or add VIN Fraud Check to your Vehicle History Report purchase during checkout. In order to redeem your VIN Fraud Check, you’ll need to have your Vehicle Identification Number (VIN) ready. You can find the VIN in one of these locations: 

1. Under the hood (front of engine)
2. Driver’s side interior dash
3. Front end of the frame
4. Driver’s side door pillar 

Once purchased, you’ll receive your VIN Fraud Check report within 1 business day via email.  

History-Based Value adjusts for damage in two ways. When pulling claims data from the Vehicle History Report (VHR), we are often able to calculate an estimate of the total monetary value of the historical damage that has occurred. That number is then used as an input into our model.

Secondly, the number of damage incidents also impacts the value of the vehicle. When we know the number of incidents, as well as the total damage amount, we are able to make the best possible adjustment for that damage.

When we only see that a damage event has occurred, but there is no monetary damage total data, our model will make an adjustment but it won't be as refined compared to if we had the full incident information.

Once you've completed your order, you will be able to access it directly after purchase through the order confirmation page.

If you need to access your 3 Vehicle History Reports + 1 Lien Check order to view your report(s) or to redeem another report, please refer to your order confirmation email and click on "Access Your Order."

Lost or can't find your order confirmation email? Please see: How do I find my order confirmation email?

Reports are accessible for 180 days from date of purchase or redemption. Your dashboard will be available to you for 180 days from date of purchase or for 180 days from the date of your most recent report redemption (whichever is longer).

ICBC should be added to a Vehicle History Report (VHR) for any vehicles that are registered in BC, past or present. To ensure ICBC data is included in your VHR, follow the prompts to include ICBC when our system flags that your vehicle has been registered in BC or if you know your vehicle is or was registered in the province of BC.

If you decide not to add ICBC after receiving these prompts at the time of purchase, you can still buy the ICBC report directly through ICBC, here. Please note that if you purchase ICBC directly from ICBC, the data in your VHR (and your complementary History-Based Value report, if eligible) will not update.

If you have any questions, don’t hesitate to visit our Support Centre to connect with a member of our Customer Experience Team. 

We’re here to help and ensure you have all the information you need 

If you can't find your order confirmation email:

• Check your junk or spam folder
• Visit www.carfax.ca, click "Lost your order?" and follow the instructions to have your order re-sent to you by email
  • Please allow up to 10 minutes for your email to arrive, and please also check your junk/spam folder
• Return to support.carfax.ca, click on "Contact Us" and include the following information to request your order be re-sent to you:
  • VIN
  • Email address associated with the order