The claim amount is either $0.00 (please see: What is a zero-dollar ($0.00) claim?) or the claim payout amount has not and cannot be reported to CARFAX Canada from the data source.

Please note we are unable to obtain additional information from our sources related to these claims.

Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic or auto technician to make sure the vehicle is functioning properly.

The vehicle has been reported to have odometer problems such as, but not limited to:

• Discrepancies in the vehicle's odometer history
• An analog odometer display
• A non-functioning odometer display
• An odometer display that has been replaced
• Inconclusive diagnostic test results of the vehicle's computer readings
• Vehicle was/is title branded in the U.S. as "Not Actual Miles" and/or "Exceeds Mechanical Limits"

Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic or auto technician to make sure the vehicle is functioning properly. We would also recommend speaking with your provincial vehicle registration authority to further ensure vehicle can be registered with and operated in your province.

The number of kilometers or miles a vehicle has traveled, as reported to CARFAX Canada, along with the unit of measure: 

KM = Kilometers 

MI = Miles 

*U = Unknown (reporting source was unable to confirm if odometer reading was in MI or KMs, or they did not report a unit of measure to us) 

An insurance term used by some insurance companies to describe a collision or other damage claim where the claim amount was less than the full market value of the vehicle.

This means that the vehicle sustained damage in multiple places. This term is commonly used to describe hail damage in vehicle repair estimate records.

Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic or auto technician to make sure the vehicle is functioning properly. We would also recommend speaking with your provincial vehicle registration authority to further ensure vehicle can be registered with and operated in your province.

Estimate facilities, like insurance companies and other businesses have a limited number of classifications they can select from when completing their documentation. 

Rollover would be listed as the point of impact on the estimate sheets when:

• Vehicle was confirmed to have rolled over
• The roof of the vehicle has been damaged, though the vehicle has not rolled over
  • for example: if a tree branch fell on the roof of a vehicle

If you believe that an estimate facility has recorded rollover incorrectly, please return to support.carfax.ca and click “Request a Review.” Please include:

• VIN
• Vehicle History Report number (optional)
• Phone number
• License plate number
• If available, any documentation from the estimate/repair facility

A data record reflecting accident and/or damage details contained on a collision report filed by law enforcement.

Police reported accident records will normally reflect the following:

• Incident date
• Province (or state) in which the collision report was filed
• Brief description of the incident
• Damage severity (as recorded by law enforcement)

Not all police reported accident records will contain all of the above information. Please note we are unable to obtain additional information from our sources related to these records.

If you believe that a police reported accident record reported about your VIN has been reported incorrectly or contains incorrect information/details, please see: I believe information on my CARFAX Canada Vehicle History Report is inaccurate. What do I do?

Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic and/or auto technician to make sure the vehicle is functioning properly.

It’s possible to see an indication of Total Loss without the vehicle being branded. If a certain threshold is met (set by the insurance company), the Total Loss trigger is set.

If your report indicates “possible total loss,” review the “Canadian Registration Section” to confirm the branding of the vehicle.

If "title/registered to an insurance company" is included with the record, the vehicle was deemed a total loss by the insurance company and ownership of the vehicle was transferred to that company.

For more information, please also see:

• Total loss
• Why is the claim amount higher than the value of the vehicle?
• Why does the estimate show “total loss,” but the vehicle was neither branded as “salvage” or “rebuilt?”

Before you buy a used car, we recommend that you get a CARFAX Canada Vehicle History Report, take a thorough test drive and have the vehicle inspected by a qualified mechanic or auto technician to make sure the vehicle is functioning properly. We would also recommend speaking with your provincial vehicle registration authority to further ensure vehicle can be registered with and operated in your province.

An insurance company that was not created by an act of government. Private insurance companies are most prevalent in Canadian jurisdictions where there is no government mandated public insurance.

An insurance company that was created or chartered by an act of government. Public insurance companies are mandated in British Columbia (ICBC), Saskatchewan (SGI) and Manitoba (MPI). The Québec government also governs private insurance for vehicles in its jurisdiction.